Return & Refund Policy

14-Day Money Back Guarantee

At Velvora, customer satisfaction is our top priority.

If you're not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

How To Request A Return?

Simply contact us through WhatsApp or email and provide:

• Your Order Number

• Reason for Return or Exchange

• Product Photos (if required)

Our team will guide you through the process.

Return Conditions

To be eligible for a return or exchange:

• The product must be returned within 7 days of delivery.

• The product should be unused and in its original condition.

• Original packaging should be available where possible.

Refund Process

Once we receive and inspect the returned item, your refund will be processed.

Refunds are typically completed within 3–7 working days.

The refund will be issued through the original payment method or bank transfer.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost.

Damaged Or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Our team will resolve the issue as quickly as possible.

Need Help?

WhatsApp: +92 324 3570719

Instagram: @velvora

We believe returns and exchanges should be simple, transparent, and hassle-free.

Thank you for choosing Velvora.

Velvora

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